Transformative Service in Improving Societal Well-being

Editor: Khairul Akmaliah Adham, Aliah Hanim Mohd Salleh & Aini Aman

Publisher: UKM Press

ISBN: 9789674122645

Year: 2014

Weight: 0.150 kg

Pages: 148 pp

Price: RM35

As service economy stronger, the impact of service interaction on societal well-being becomes even more profound. However, the pursuit of profit maximisation by organisations has increasingly threatened the social and moral aspects of development. Thus, sustainable development and the provision of service that fosters societal well-being are both imperative to societies and of strategic importance to business. An important agenda in managerial dan policy practices in service is to seek comprehensive solutions that can support societal transformation. We regard ‘transformative service’ as enablers of the transformation of both business and society which ultimately nurtures societal well-being. We substantiate our explanations of this intriguing concept with applications of interesting mechanisms of transformative service in this book, through case studies on waqf (Islamic trusts), mutual funds, support service for SME development, and zakat distribution system. In these cases, the existence of social and institutional entrepreneurs, in combination with the presence of anchor institutions and efficients systems, emerge as enablers of institutionalisation of transformative service. The topics covered in this book are stimulating for researchers, educators, post-graduate or advanced undergraduate students, as well as policy makers and managers. The chapters in the book are suitables as supplementary reading for courses related to service management and marketing, innovation and entrepreneurship, organisation management, organisation theory and values-based management.